Like it or not, AI is coming - so should HR reassure employees that their jobs are safe? PR in HR expert, Kay Phelps, considers how HR should communicate on the topic.
Lisa Baker, owner of Need to See it Publishing, discusses pitching for business to strangers on LinkedIn - and how to do it more effectively.
Media relations over Christmas? Deal with the urgent stuff, definitely, but sometimes you really need to chill, says Kay Phelps, owner of PR in HR
What is the difference between PR and spin? Kay Phelps, owner of PR in HR, seasonally uses the history of Santa Claus, to illustrate the difference
Lisa Baker, Editor of Employer News explains why it can be difficult to get your content seen by an HR Editor, and what type of content they are looking for.
Is media relations dead? PR Week questioned this last year. Kay Phelps, owner of PR in HR, disagrees. She discusses the new opportunities that digital media affords PR agencies.
Owner of PRinHR, Kay Phelps, discusses how a model of trust reveals where businesses and leaders may be compromising trustworthiness before a business relationship has even properly began.
Guest author Lisa Baker explains why HR communications are especially important at Christmas
Both big and small companies need trust and co-operation between leaders and their employees. Here’s how SMEs can show leadership and build trust.
My story starts with a milkman
Kay Phelps explains how her client-led approach to PR began - literally, with a milkman…
My first PR role, as a junior in a Somerset PR agency, was largely one of stuffing press releases into envelopes.
Our agency picked up a large local dairy as a new client. The trouble is, as a junior you tend to get a secondhand brief from an account director. But I needed to understand more, to get stuck in.
So I got up gobsmackingly early, in the dark, to go on a milk round. I don't remember my milkman's name, although he must’ve thought I was utterly mad.
I do remember some important things though - he was hard working, close to retirement and devoted to his customers – as they seemed to be to him. I learned that customer loyalty led to extra sales, which made a big difference to his monthly takings. His persona, I’m sure, helped the dairy’s brand too.
Today? I’m still on my metaphorical milk round. I love to spend time in my clients' places of work. It helps me understand more, empathise with the issues, become a part of the team - and their successes. I am trusted to understand challenges, markets, products and services as well as the situations that play out to make a business rocket.
True business insight is core to getting the results we achieve.